Filing a Complaint
How can I make a complaint?
You can file a complaint in one of three ways:
- File a complaint directly from your phone or tablet with our Street-by-Street app- download the app
- File a complaint by phone at 305-259-1272
- Submit the complaint via email to firstname.lastname@example.org
What will happen if I file a complaint?
Problems are addressed in a friendly and understanding way. On receiving a complaint, a code compliance officer will notify the property owner to explain the problem and suggest solutions. The property owner is then given time to take care of the violation, whether it be by moving an inoperable vehicle to the garage, trimming back hedges encroaching unto the public walkway, repairing a fence, or relocating trash cans or removing debris
While most property owners comply after the first notification, those who do not receive additional notices. In the event that a code violation is not corrected, the Code Compliance Officers are responsible to process complaints through the code compliance process. The process provides a system of citations for the imposition of fines to promote a fair, expeditious, effective, and inexpensive method of enforcing the codes.
Property owners may appeal their citation to the Village Special Master. The Village will schedule a hearing before the Special Master who determines whether the owner is violating Village codes and whether a fine should be paid.