Filing a Complaint

How can I make a complaint?

You can file a complaint in one of three ways:  

IMPORTANT:  As of July 1, 2021, the State of Florida amended the code compliance laws to require that a name and address of the complainant is provided. Prior to this amendment, anonymous complaints were allowed under the law.   According to the new amendment, "a person designated as a code inspector may NOT initiate an investigation of a potential violation of a duly enacted code or ordinance by way of anonymous complaint.  A person who reports a potential violation of a code or an ordinance must provide his or her name and address to the governing body of the municipality before an investigation occurs."  In accordance with the updated state law, you must provide your name and address when filing a complaint.

What will happen if I file a complaint?

Problems are addressed in a friendly and understanding way. On receiving a complaint, a code compliance officer will notify the property owner to explain the problem and suggest solutions. The property owner is then given time to take care of the violation, whether it be by moving an inoperable vehicle to the garage, trimming back hedges encroaching unto the public walkway, repairing a fence, or relocating trash cans or removing debris

While most property owners comply after the first notification, those who do not receive additional notices.  In the event that a code violation is not corrected, the Code Compliance Officers are responsible to process complaints through the code compliance process. The process provides a system of citations for the imposition of fines to promote a fair, expeditious, effective, and inexpensive method of enforcing the codes. 

Property owners may appeal their citation to the Village Special Master. The Village will schedule a hearing before the Special Master who determines whether the owner is violating Village codes and whether a fine should be paid.

  1. Vanessa Bencomo

    Code Compliance Office Manager

  1. Allen White

    Code Compliance Inspector