Filing a Complaint
PLEASE NOTE: Florida has very broad public records laws. Most written communications to or from local officials regarding official business are public records available to the public and media upon request. Your e-mail communications may, therefore, be subject to public disclosure.How can I make a complaint?
To file a complaint for a code violation, you must contact the Village's Code Compliance Division.
Starting July 1, 2021, state law no longer allows a municipal government to accept anonymous code violation complaints. According to the new amendment: "A person designated as a code inspector may not initiate an investigation of a potential violation of a duly enacted code or ordinance by way of an anonymous complaint. A person who reports a potential violation of a code or an ordinance must provide his or her name and address to the governing body of the municipality before an investigation occurs."
You can read the amendment in its entirety by clicking here. To report a complaint, you may:
- File a complaint by phone at 305-259-1272
- Submit the complaint via email to firstname.lastname@example.org
Problems are addressed in a friendly and understanding way. On receiving a complaint, a code compliance officer will notify the property owner to explain the problem and suggest solutions. The property owner is then given time to take care of the violation, whether it be by moving an inoperable vehicle to the garage, trimming back hedges encroaching unto the public walk way, repairing a fence, or relocating trash cans or removing debris
While most property owners comply after the first notification, those who don't receive additional notices. Property owners may appeal their citation to the Village Special Master. The Village will schedule a hearing before the Special Master who determines whether the owner is violating Village codes and whether a fine should be paid.
Authorities of Code Compliance Officer
In carrying out their responsibilities pursuant to Florida Statutes, the Village Code, the Florida Building Code, and Miami-Dade County's codes and ordinances, code officers have the authority to:
- Issue citations
- Issue fines as the particular case warrants
- Issue warning and violation notices
In the event a code violation is not corrected, officers are responsible to process all cases through the code compliance process. The process provides a system of citations for the imposition of fines to promote a fair, expeditious, effective, and inexpensive method of enforcing the codes. Citations may be appealed to a Special Master.